As a travel agency, and according to the level of education of your customers, you’ll need to look professional and grab attention with the knowledge you provide for your customers.
Before selling any certain product (not only for the travel industry) you must have a detailed information of what you’re selling, both negative and positive sides of your product, and how to build that awareness in your customers.
Always be impressive and show new facts for your customers about the product you sell that they haven’t known before.
The previous blogs included tips of “what to do” as a travel agency, but in this blog we’re going reversely.
In this blog we would like to share with you and guide you through some useful tips on to things to avoid in your travel agency so that you look more professional and trusted.
1- Miscommunication. Miscommunication or lack of contact information in social media channels and websites is one of the common mistakes of travel agencies.
Your contact info must be provided in your E-commerce channels, business cards, and in the events you attend. This makes finding your travel agency details, customers will reach your employees, and it will enhance new customers searching for travel agencies to contact you easier.
2- Mixing geography. This mistake is so embarrassing for your travel agency employees, especially dealing with a customer that is obsessed with travelling and has a deep knowledge about geography. Mixing geography will make your employees seem unprofessional.
To avoid this problem, you can advise your employees to double check the geographical location of any country before helping any customer.
3- Typos and grammatical mistakes in your emails.Sending professional emails will make your customers happier with what you offer them and also your email more likely to be read.
Always reread emails before sending them and make sure your email subject will grab attention.
4- Going solo. Avoid trying to handle all your travel agency problems by yourself alone.
The travel industry market is huge and being able to offer competitive products are not as easy as you think. One of the most common mistakes you can do in your travel agency is closing the door of partnership. Now put yourself in your customers place, why would you visit a travel agency that offer relatively high prices just because they work alone and deny the logic of finding a supplier? I mean we should not take for granted that customers are always loyal to your services/products as they don’t care about your business strategy and how much you believe that your services/products are very good unless they are very happy and satisfied or can leave you as long as they’re happier with what they get better from your competitors.
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